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What about AI?
Integration and usage of Artifical Intelligence Tools
AI absolutely revolutionized the IT industry, and even other markets, as more and more of our economy is built digitally.
But there are and in our opinion will always be cases where AI is not the right option.
Maybe check the example of our automations. Before we developed that automation in one of our projects, talks were going on with stakeholders about using AI and voice recognition tools to handle incoming bookings using AI instead of our proposed automation.
But we decided that using AI in this context would actually be slower than the purely technical automation as described. It would moreover introduce the potential for error, customer frustration and at the same time lead to higher ongoing costs.
We use AI on a daily or even hourly basis during our work. But it is necessary to recognize when the usage of AI seems fancy and modern, but is in fact detrimental.